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Support for ADINA Users Only

The ADINA System is supported by the company ADINA R & D, Inc. and its distributors. As a registered ADINA user, you obtain unequaled support from an engineering staff highly experienced in finite element analysis. The commitment and knowledge of the staff at ADINA R & D, Inc. enables every ADINA user to harness the full power of the programs.

The ADINA programs are distributed by ADINA R & D, Inc. and interested parties can license the ADINA programs directly from the company. In addition, the programs can also be licensed through distributors of ADINA R & D, Inc.

Self Help

It is our objective to help you use the ADINA System in the most effective way. The following new sections will provide you with comprehensive and up-to-date information on the use of ADINA. You can now get answers immediately using these Self Help pages.

Installation	Supported platforms and operating systems required to use the ADINA System; obtaining the system id for password request.
FAQs	Frequently asked questions about the ADINA System.
Updates	Read Useful Hints and Issues regarding the use of the ADINA System v. 8.4. You will need a user name and password to access this page. Please send an email to support@adina.com to request the password for the download page. Only for current users.

Support Escalation

ADINA R & D is committed to provide excellent support for all our users. We are confident that most if not all of our users are satisfied with the support provided.

To further enhance the quality of support, we now provide the following system of support escalation if you are not fully satisfied with the service you are getting from our support staff.

If you do not find the information you need in the Self Help web pages, you can contact us for support in the following 3 ways:

email

telephone

telefax
support@adina.com

(617) 926-5199
(8.30 am to 5.30 pm US Eastern Time)

(617) 926-0238
If you are not fully satisfied with the support provided, please contact our Principal Lead, Jan Walczak at janw@adina.com.
If the issue still cannot be resolved, please contact our Director K. J. Bathe at kjb@adina.com.

Training

Training classes for basic and advanced finite element analysis are provided periodically at ADINA R & D, Inc. Please contact us (e-mail: training@adina.com) or see our web page on Training for more information about these training courses.